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Go to the shopFrequently asked questions
What makes Gunnj jewelry unique?
Gunnj combines timeless elegance with expert craftsmanship. Each piece is meticulously designed using ethically sourced materials to ensure exceptional quality and style that lasts.
Can I purchase Gunnj jewelry online?
Absolutely! Our entire collection is available online for your convenience. Browse, select, and order directly from our website. If you need assistance, our customer support team is here to help.
Do you offer gift wrapping or special packaging?
Yes, all Gunnj jewelry comes in our signature packaging, perfect for gifting. We also offer gift wrapping and personalized messages at checkout for that extra special touch.
What should I do if my jewelry gets damaged?
We’re here to help! If your Gunnj jewelry is damaged, contact us immediately. We offer repair services for most items and will assess the damage to provide the best solution.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
How do I clean and maintain my Gunnj jewelry?
We recommend using a soft, lint-free cloth for regular cleaning. For deeper cleaning, use mild soapy water and a soft brush. Avoid exposing your jewelry to harsh chemicals, perfumes, or lotions.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please check your tracking information or contact our customer service team. We’ll investigate and resolve the issue promptly.
Can I cancel or modify my order?
Orders can be canceled or modified within 72 hours of purchase. For assistance, contact our customer support team as soon as possible.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
