Terms and Conditions

Welcome to Gunnj! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

1.1 These Terms and Conditions apply to all customers of Gunnj ("we", "us", or "our") and all purchases made through our website www.Gunnj.com.

1.2 By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1.3 We reserve the right to modify, alter, or update these Terms and Conditions at any time, without prior notice. Your continued use of the website constitutes acceptance of such changes.

2. Product Information

2.1 We make every effort to ensure that our product descriptions, images, and details are accurate. However, slight variations in color, size, or appearance may occur due to monitor settings, lighting conditions, or other factors.

2.2 All jewelry items are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

2.3 Prices listed on our website are in Indian Rupees (INR) and include all applicable taxes, as per Indian law.

3. Orders and Payment

3.1 By placing an order, you agree that all information provided is accurate and complete.

3.2 We accept payment through various secure methods, including credit/debit cards, net banking, and digital wallets. All payments must be received in full before an order is processed.

3.3 After placing an order, you will receive a confirmation email. This does not imply acceptance of the order, as we reserve the right to refuse or cancel any order for reasons such as limited stock, inaccuracies, or payment issues.

4. Shipping and Delivery

4.1 We offer shipping within India and to selected international destinations. Shipping charges, if applicable, will be displayed during the checkout process.

4.2 Orders are typically processed and shipped within 2-5 business days, depending on product availability. Delivery times may vary based on the destination and courier partner.

4.3 Gunnj is not responsible for delays due to unforeseen circumstances or courier partner issues. You will receive tracking details once your order is dispatched.

5. Returns and Exchanges

5.1 If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your item, subject to the conditions below.

5.2 To qualify for a return or exchange:

• The item must be unused, in its original packaging, with all tags and certificates intact.
• Custom-made or personalized items are non-returnable.

5.4 Refunds, where applicable, will be processed within 7-10 business days after receiving and inspecting the returned item. Shipping charges are non-refundable.

7. Privacy and Security

7.1 We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

7.2 We take reasonable steps to ensure the security of your information. However, we cannot guarantee complete security and shall not be held liable for unauthorized access or data breaches.

8. Intellectual Property

8.1 All content, images, designs, and trademarks on our website are the intellectual property of [Your Jewelry Brand Name]. Unauthorized use, reproduction, or distribution of this content is prohibited.

9. Limitation of Liability

9.1 Gunnj is not liable for any indirect, incidental, or consequential damages arising from the use of our products, website, or services.

9.2 Our liability, in any case, shall be limited to the amount paid by the customer for the purchase in question.

10. Governing Law

10.1 These Terms and Conditions shall be governed by the laws of India. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Rajasthan.